Responsible Gaming
Your Safety Comes First
At vc111, we believe gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. Our comprehensive responsible gaming programme gives every player in Bangladesh the tools, knowledge, and support needed to stay in full control of their gaming activity at all times.
Responsible Gaming at vc111
vc111 is committed to maintaining the highest standards of player welfare across every product on our platform — from cricket betting and live dealer games to slots, roulette, and esports. We recognise that while the vast majority of our players enjoy gambling as a safe recreational activity, a small number of individuals may develop patterns of play that cause harm to themselves or those around them. It is our responsibility to provide every player with the tools and resources to prevent this outcome.
Our responsible gaming programme is built on four core pillars: prevention, awareness, control, and support. Prevention means ensuring that minors cannot access the vc111 platform through rigorous age verification. Awareness means clearly communicating the risks associated with gambling so that players can make fully informed decisions. Control means giving every registered player direct access to limit-setting, time management, and self-exclusion tools within their account dashboard. Support means ensuring that players who need help — whether from vc111 staff or external specialist organisations — can access it quickly and without stigma.
vc111 does not target vulnerable individuals and does not market gambling as a reliable way to earn money. All promotional communications are clearly labelled as gambling promotions, include responsible gaming reminders, and are never directed at individuals who have self-excluded or are enrolled in a cooling-off period. Our bonus terms are designed to be transparent and fair, never requiring players to chase losses or place disproportionately large bets to meet wagering requirements.
We continuously review and improve our responsible gaming measures based on player feedback, industry research, and best-practice guidance from international player protection organisations. If you have a suggestion for how vc111 can better support responsible play, we genuinely welcome your input at [email protected].
Prevention First
Strict age verification at registration ensures only adults aged 18 and above can access vc111. KYC document checks reinforce this at every withdrawal milestone.
Player Awareness
Clear odds displays, session duration reminders, win/loss summaries, and responsible gaming notices are embedded throughout the vc111 platform to keep players informed at all times.
Community Support
vc111 partners with international responsible gambling organisations and provides links to specialist support services for players in Bangladesh and beyond who need additional help.
18+ Age Restriction Policy
How We Verify Age
- Date of birth is collected at the point of account registration
- Government-issued identity documents (NID, passport, birth certificate) are required before any withdrawal is processed
- Biometric selfie matching is used to confirm that the document owner and the account holder are the same person
- vc111 reserves the right to request age verification documents at any point during a player's account lifetime
- Accounts that fail age verification are suspended immediately and all funds are frozen pending investigation
- Deposits made by underage users are refunded in accordance with applicable regulations
Protecting Minors at Home
- If you share a device with minors, always log out of your vc111 account after each session
- Use a strong, unique password for your vc111 account that minors in your household cannot guess
- Enable two-factor authentication (2FA) in your vc111 account security settings for an additional layer of protection
- Consider installing parental control software to restrict access to gambling websites on shared family devices
- Grameenphone, Robi, Banglalink, and Teletalk offer family-level content filtering — contact your mobile carrier for details
- If you suspect a minor has accessed your vc111 account, contact support immediately at [email protected]
Responsible Gaming Tools
vc111 provides every registered player with a comprehensive set of responsible gaming tools, accessible directly from the account dashboard at any time. These tools are designed to give you meaningful control over your gambling activity so that it remains a planned, budgeted form of entertainment. Using these tools is entirely voluntary and confidential — activating a limit or taking a time-out will never affect your ability to access your funds or request a withdrawal.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit cap in Bangladeshi Taka (৳) directly from your account settings. Once a deposit limit is active, it cannot be increased until a mandatory 24-hour cooling period has elapsed — giving you time to reflect on any impulse to raise your limit. Reductions take effect immediately.
Loss Limits
Set a maximum amount you are willing to lose over a defined period (daily, weekly, or monthly). When your net losses within that period reach the limit you have set, vc111 will automatically prevent further wagering until the period resets. Loss limits help protect your bankroll from running out during a losing streak.
Session Time Limits
Set a maximum duration for a single gambling session. When your session timer reaches the limit you have set, vc111 will display a clear on-screen reminder and give you the option to continue or end the session. You can also enable automatic session termination so the platform logs you out when the time limit expires.
Wager Limits
Set a cap on the maximum stake you can place on a single bet or spin. Wager limits are particularly useful for slots and roulette players who want to protect their balance from high-volatility sessions and ensure that no single game round consumes a disproportionate portion of their available funds.
Cooling-Off Period
If you feel you need a short break from gambling without committing to a full self-exclusion, you can activate a cooling-off period of between 24 hours and 6 weeks. During a cooling-off period your account is suspended for deposits and wagering, but you may still withdraw any existing balance at any time.
Reality Check Reminders
Enable periodic on-screen pop-up reminders that display how long you have been playing in your current session, your net win/loss figure since the session started, and your total deposits in the current calendar month. Reality check intervals can be set from 15 minutes to 2 hours according to your preference.
Self-Exclusion Programme
Self-exclusion is the most powerful responsible gaming tool available to vc111 players. When you self-exclude, your vc111 account is permanently suspended for gambling activity for the duration of the exclusion period you choose. This is a serious, binding commitment — vc111 treats all self-exclusion requests with the highest priority and will not reverse or shorten a self-exclusion period at a player's request before it expires.
Self-exclusion is appropriate if you feel that your gambling has moved beyond a form of entertainment and is causing you financial hardship, relationship difficulties, or emotional distress. You do not need to be in a crisis to self-exclude — if you feel that a period of enforced absence from gambling would benefit you, self-exclusion is available to you at any time, without question or judgement.
How to Self-Exclude from vc111
Log In to Your Account
Access your vc111 account and navigate to Account Settings > Responsible Gaming. You will find the Self-Exclusion option listed among the available player protection tools.
Choose Your Exclusion Period
Select from the available self-exclusion durations: 6 months, 1 year, 2 years, 3 years, or permanent exclusion. All options are binding and cannot be shortened once activated.
Confirm Your Decision
vc111 will ask you to confirm your self-exclusion request with your account password and a verification code sent to your registered email address or mobile number.
Account Suspended Immediately
Upon confirmation, your account is suspended immediately. You will receive a confirmation email. You may still withdraw any remaining balance by contacting support at [email protected].
Re-Activation After Exclusion Ends
When your chosen exclusion period expires, re-activation is NOT automatic. You must submit a written re-activation request to vc111 support, after which a mandatory 7-day reflection period applies before access is restored.
What Self-Exclusion Covers
- Complete suspension of all gambling activity including sports betting, casino games, slots, roulette, esports, and live dealer tables
- All deposit channels (bKash, Nagad, Rocket, Upay, bank transfer) are blocked for the duration
- All promotional emails, bonus offers, and marketing communications are stopped immediately
- Your account cannot be re-opened by any party — including vc111 staff — before the exclusion period expires
- vc111 will not contact you during your exclusion period except to process a withdrawal request you initiate
- Any new account registrations made with the same identity during the exclusion period will be closed
Can't Access Your Account?
- If you are unable to log in to activate self-exclusion, contact support at [email protected]
- Use the subject line "Urgent Self-Exclusion Request — [Your Username]"
- vc111 will action your self-exclusion request within 24 hours of receiving your email, even without account login
- You will not be asked to justify or explain your decision — your request will be honoured without question
Recognising Problem Gambling
Problem gambling develops gradually and is not always easy to recognise — especially from the inside. Many people who experience gambling-related harm initially believe they are in full control of their activity. Understanding the common warning signs is an important first step toward seeking help before the situation becomes a crisis. The following behaviours and feelings may indicate that gambling is becoming problematic.
Behavioural Warning Signs
- Spending more money on gambling than you originally planned or can afford to lose
- Borrowing money, selling possessions, or using savings intended for essential expenses (rent, food, bills) to fund gambling
- Chasing losses — placing additional bets to try to win back money already lost
- Lying to family members, friends, or employers about the amount of time or money spent on gambling
- Neglecting work, study, family responsibilities, or social relationships in order to gamble
- Continuing to gamble even when it is causing financial hardship or relationship conflict
- Making repeated unsuccessful attempts to cut back, stop, or control gambling behaviour
- Using gambling as a way to escape from stress, anxiety, depression, or personal problems
Emotional & Psychological Signs
- Feeling restless, irritable, or anxious when not gambling, or when attempting to reduce gambling activity
- Preoccupation with gambling — frequently thinking about past sessions, planning future bets, or calculating how to obtain funds to gamble with
- Feeling a need to gamble with increasing amounts of money to achieve the same level of excitement (tolerance)
- Feeling guilty, ashamed, or distressed about gambling behaviour after the fact, but returning to gambling despite these feelings
- Experiencing mood swings tied to gambling outcomes — extreme highs after a win and severe lows, despair, or anger after a loss
- Feeling that gambling is the only activity that provides excitement, relief, or a sense of control
- Having thoughts of self-harm related to gambling losses or debt — please seek professional help immediately if this applies to you
Self-Assessment Checklist
The following self-assessment checklist is adapted from internationally recognised problem gambling screening tools. Read each question honestly and consider whether it has applied to your gambling behaviour at any point in the past 12 months. This is not a clinical diagnostic tool — it is a starting point for personal reflection. If you answer "yes" to three or more questions, vc111 strongly recommends speaking with a gambling support specialist.
Gambling Self-Assessment — Answer Honestly
Support Resources & Helplines
If you believe gambling is negatively affecting your life — or the life of someone close to you — please reach out to a specialist support organisation. The following organisations provide confidential, non-judgmental help to individuals and families affected by problem gambling. All contact details below are provided purely as a public service; vc111 has no commercial relationship with any of the organisations listed.
Gamblers Anonymous
An international peer support fellowship for people who share the common desire to stop gambling. Meetings are available worldwide including online meetings accessible from Bangladesh. Visit gamblersanonymous.org for local meeting information.
GamCare
GamCare provides free information, support, and counselling for anyone affected by problem gambling, including family members and friends of problem gamblers. Online chat and email support is available internationally at gamcare.org.uk.
Gambling Therapy
Gambling Therapy is a global service offering free practical advice and emotional support to anyone affected by gambling-related harm. Available in multiple languages with online support groups, live chat, and self-help resources at gamblingtherapy.org.
Gam-Anon
Gam-Anon is a support fellowship specifically for family members and close friends of compulsive gamblers. If someone you love is struggling with problem gambling, Gam-Anon provides a community of people who understand what you are going through at gam-anon.org.
National Mental Health Helpline (Bangladesh)
The National Institute of Mental Health (NIMH) in Dhaka provides mental health support services to people across Bangladesh. If gambling-related stress, anxiety, or depression is affecting your mental health, please seek professional medical support without delay.
BeGambleAware
BeGambleAware is a leading responsible gambling charity providing resources to help people make informed decisions about gambling and to seek help when needed. Their website at begambleaware.org includes self-assessment tools, advice, and a directory of support services.
Contacting vc111 Support
vc111's player welfare team is available to assist you with any responsible gaming concern, whether you need help activating a limit, processing a self-exclusion request, or simply want to talk through your options with someone who understands the platform. All responsible gaming enquiries are handled with strict confidentiality and without judgement.
Player Welfare Contact Details
- Email our player welfare team directly at [email protected]
- Use the subject line "Responsible Gaming — [Your Request Type]" for faster routing (e.g., "Responsible Gaming — Self-Exclusion Request" or "Responsible Gaming — Deposit Limit Help")
- All responsible gaming emails are prioritised in our support queue and aim for a response within 4 hours during Bangladesh Standard Time (BST, UTC+6) business hours
- For urgent self-exclusion requests outside of business hours, we aim to respond and action the request within 24 hours maximum
- You may write to us in English — our player welfare team handles all English-language correspondence
- All responsible gaming communications are stored separately from standard support tickets and are accessible only to authorised player welfare staff
What to Include in Your Message
- Your registered vc111 username or the email address associated with your account
- A brief description of what you need help with (e.g., "I want to self-exclude for 6 months", "I need to set a deposit limit of ৳5,000 per week", "I want to take a 2-week cooling-off period")
- Your preferred method of contact for our reply (email is most secure for responsible gaming matters)
- If you are requesting self-exclusion and cannot access your account, include your full name and date of birth so we can locate your account and process the request without login
- You do not need to provide a reason for any responsible gaming request — all requests are actioned without requiring justification
Enjoy the Platform Responsibly
vc111 offers cricket betting, live dealer games, slots, roulette, and esports — all in Bangladeshi Taka via bKash, Nagad, and Rocket. Use the responsible gaming tools in your account to stay in control. 18+ only. Play within your means and enjoy the experience.