vc111 Privacy Policy
At vc111, your privacy is not an afterthought — it is a core commitment. This Privacy Policy explains in plain, formal English exactly what personal data vc111 collects from users on vc111.bet, why we collect it, how we use and protect it, and what rights you hold over your own information. We encourage every registered player to read this document in full before using the platform.
Data Controller & Contact
vc111 is the data controller responsible for the personal information collected and processed through the vc111.bet platform. As data controller, vc111 determines the purposes for which your personal data is processed and the means by which that processing is carried out. All data processing activities described in this Privacy Policy are conducted by vc111 or by carefully vetted third-party processors acting under vc111's documented instructions.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data, you may contact our dedicated data privacy team at any time using the details below. vc111's support team operates during Bangladesh Standard Time (BST, UTC+6) business hours and aims to respond to all privacy-related enquiries within five working days of receipt.
Privacy Contact
- Privacy enquiries: [email protected]
- Subject line: "Privacy Request — [Your Username]"
- Response time: within 5 working days
- Operating hours: BST (UTC+6) business hours
- Language of correspondence: English
Scope of This Policy
- Applies to all users of vc111.bet regardless of location
- Covers website browsing, account registration, and active gameplay
- Covers all vc111 mobile interfaces and associated tools
- Does not apply to third-party websites linked from vc111.bet
- Supplemented by the vc111 Cookie Policy (see Section 4)
Information We Collect
vc111 collects personal data through several distinct channels: information you provide directly when registering or using the platform, information generated automatically through your interactions with vc111.bet, and in limited circumstances, information obtained from trusted third-party sources for identity verification and fraud prevention purposes. The categories of data we collect are described in detail below.
| Data Category | Specific Data Points | Collection Method | Required or Optional |
|---|---|---|---|
| Identity Data | Full legal name, date of birth, gender, national identity number (NID), passport number | Registration form; KYC document submission | Required (KYC) |
| Contact Data | Email address, mobile phone number, city and country of residence | Registration form; account profile updates | Required |
| Account Credentials | Username, hashed password, security questions (if set) | Registration form | Required |
| Financial Data | Deposit and withdrawal history, transaction amounts in BDT (৳), payment method identifiers (bKash/Nagad/Rocket account reference numbers, bank account numbers), balance history | Payment processing; cashier system | Required |
| KYC Documents | Scanned or photographed copies of government-issued ID (NID, passport, birth certificate), proof of address documents, selfie photographs for biometric matching | Manual upload via account verification portal | Required for withdrawal |
| Technical & Usage Data | IP address, device type, operating system, browser type and version, screen resolution, session timestamps, pages visited, game sessions played, bet history, click-path data | Automatic collection via server logs and analytics tools | Automatic |
| Communication Data | Records of live chat conversations, support ticket content, email correspondence with vc111 staff | Customer support platforms | Generated on contact |
| Cookie & Tracking Data | Session cookies, preference cookies, analytics identifiers, marketing attribution tokens | Browser cookies; local storage | Partial opt-out available |
| Responsible Gaming Data | Self-exclusion status, deposit limit settings, session time-limit settings, cooling-off period records | Responsible gaming tools within the account dashboard | Generated on use |
vc111 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, biometric data for identification purposes beyond KYC selfie matching, or health data — except where explicitly required by applicable anti-money laundering (AML) obligations or responsible gaming regulations. Where such data is collected, it is handled under enhanced security controls and is never used for profiling or marketing purposes.
vc111 does not purchase or acquire personal data from consumer data brokers, marketing list providers, or social media platforms for the purpose of targeting prospective users. Third-party data obtained for identity verification purposes is sourced exclusively from regulated, purpose-specific identity verification service providers.
How We Use Your Data
vc111 processes your personal data only for the specific, documented purposes set out in this section. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. Each processing activity is grounded in one of the following legal bases: performance of the contract between you and vc111; compliance with a legal obligation; pursuit of vc111's legitimate business interests (where those interests are not overridden by your privacy rights); or, where applicable, your explicit consent.
Platform Operations
- Creating, maintaining, and securing your vc111 account
- Processing deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, and bank transfer
- Verifying your identity and age (18+) in compliance with KYC obligations
- Providing access to casino games, sports betting markets, esports, roulette, and slots
- Calculating, awarding, and administering bonuses, free spins, and promotional credits
- Responding to customer support enquiries, disputes, and complaint resolution
Compliance & Security
- Anti-money laundering (AML) monitoring and suspicious activity detection
- Fraud detection, prevention, and investigation
- Enforcing self-exclusion and responsible gaming restrictions
- Complying with requests from law enforcement or regulatory authorities
- Detecting and preventing multiple-account creation and bonus abuse
- Maintaining audit logs for financial and game transaction records
Platform Improvement
- Analysing usage patterns to improve website navigation and game discovery
- Conducting A/B testing to optimise page layouts and promotional formats
- Monitoring platform performance, uptime, and technical error rates
- Developing new game categories and betting features based on aggregated player behaviour
- Evaluating the effectiveness of responsible gaming tools
Communications & Promotions
- Sending transactional emails (deposit confirmations, withdrawal receipts, account alerts)
- Notifying you of material changes to our Terms, Privacy Policy, or platform features
- Sending promotional emails and bonus offers (where you have not opted out)
- Personalising in-platform promotional banners based on your game preferences
- Informing you of seasonal promotions (BPL, Eid, Pohela Boishakh, T20 events)
You may opt out of promotional communications at any time by clicking the unsubscribe link contained in any marketing email, or by updating your communication preferences in the account settings dashboard. Opting out of marketing communications does not affect the delivery of transactional or account-critical notifications, which are sent regardless of marketing preferences.
vc111 does not engage in automated individual decision-making — including profiling — that produces legal or similarly significant effects for users, except where explicitly required for fraud detection or AML compliance. Where automated processes flag an account for review, a human member of the vc111 compliance team reviews the flag before any account action is taken.
Cookies & Tracking Technologies
vc111.bet uses cookies and similar tracking technologies — including local storage tokens, session identifiers, and pixel tags — to enable core platform functionality, remember your preferences, analyse how users navigate the site, and in limited circumstances, deliver relevant promotional content. This section explains what types of cookies vc111 uses, their purpose, and how you can manage your cookie preferences.
| Cookie Type | Purpose | Duration | Can Be Disabled? |
|---|---|---|---|
| Strictly Necessary | Session management, authentication tokens, CSRF protection, load balancing, secure payment session continuity | Session / up to 24 hours | No — required for platform function |
| Functional / Preference | Remembering your language preference (English), currency display (৳ BDT), game layout settings, responsible gaming tool states | Up to 12 months | Yes — via browser settings |
| Analytics | Measuring page views, session durations, game engagement rates, funnel drop-off points, and platform error occurrences using anonymised aggregate data | Up to 24 months | Yes — via browser settings |
| Marketing / Attribution | Tracking the source channel through which a user reached vc111.bet (e.g., search engine, referral link) to measure campaign effectiveness; no cross-site behavioural advertising is conducted | Up to 30 days | Yes — via browser settings |
vc111 does not use third-party advertising cookies that track your browsing behaviour across unrelated websites for behavioural advertising purposes. Marketing attribution cookies on vc111.bet are used solely to measure how users arrived at the platform, not to build cross-site behavioural profiles.
Most modern browsers allow you to view, manage, and delete cookies through the browser's settings menu. You may also set your browser to block cookies entirely; however, disabling strictly necessary cookies will prevent you from logging into your vc111 account and using payment features. Instructions for managing cookies are available in your browser's help documentation.
Data Sharing & Third Parties
In the course of delivering platform services, vc111 shares specific categories of personal data with the following categories of trusted third-party recipients. All third-party processors engaged by vc111 are required to sign data processing agreements that legally bind them to process your data only for specified purposes, under vc111's documented instructions, and in compliance with applicable data protection standards.
- Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive the minimum personal and financial data necessary to process deposits and withdrawals in BDT. These providers operate under their own regulatory obligations and privacy policies.
- Identity Verification (KYC) Providers: vc111 engages certified identity verification service providers to validate government-issued identity documents and perform biometric selfie matching. These providers receive identity documents and facial images solely for the purpose of age and identity verification and are contractually prohibited from retaining or repurposing this data.
- Game Technology Providers: Game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session identifiers and pseudonymised player references to enable game functionality, RNG operation, and game-session logging. These providers do not receive your full name, contact details, or payment information.
- Customer Support Platform Providers: vc111 uses third-party helpdesk software to manage live chat and email support tickets. Support platform providers process the content of your communications with vc111 support staff under strict confidentiality obligations.
- Analytics and Platform Performance Providers: Anonymised and aggregated usage data is shared with analytics platform providers to enable platform performance monitoring and user experience analysis. No personally identifiable information is included in these data transfers.
- Law Enforcement and Regulatory Authorities: vc111 may disclose personal data to law enforcement agencies, financial intelligence units, or courts where required to do so by a valid legal obligation, court order, or regulatory directive. vc111 will notify the affected user of such a disclosure where legally permitted to do so.
- Anti-Fraud and AML Networks: vc111 participates in industry-standard fraud prevention and anti-money laundering information-sharing networks. Where a user account is identified as presenting a fraud or AML risk, limited identifying information may be shared with partner platforms to prevent harm across the industry.
Where data is transferred to third-party processors located outside of Bangladesh, vc111 ensures that appropriate safeguards are in place — including contractual data processing agreements that impose obligations equivalent to those required by international data protection standards — before any transfer takes place.
Data Retention & Storage
vc111 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The retention periods applied to different categories of personal data are summarised in the table below.
| Data Category | Retention Period | Rationale |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Contractual obligation; AML record-keeping requirements |
| KYC identity documents | Duration of account + 7 years after closure | International AML and financial regulation obligations |
| Financial transaction records | 7 years from the date of each transaction | Financial record-keeping and AML audit requirements |
| Game session logs and bet history | 5 years from the date of each session | Dispute resolution; fair play audit trail |
| Customer support communications | 3 years from date of last contact | Dispute resolution; quality assurance |
| Marketing preferences and opt-out records | Duration of account + 3 years after closure | Evidence of consent or opt-out status |
| Technical and usage logs (IP, session) | 13 months from collection | Security monitoring; fraud detection |
| Self-exclusion and responsible gaming records | Permanently, or 10 years after self-exclusion ends | Responsible gaming compliance; preventing re-registration during exclusion |
| Analytics data (anonymised) | Up to 26 months from collection | Platform improvement; trend analysis |
Upon expiry of the applicable retention period, vc111 will securely delete or irreversibly anonymise the relevant personal data. Anonymised data — data from which all identifying information has been permanently removed — may be retained indefinitely for statistical and research purposes, as it no longer constitutes personal data.
All personal data held by vc111 is stored on servers located in data centres that maintain industry-standard physical and logical security controls, including access controls, encryption at rest, and regular penetration testing. vc111 does not use consumer cloud storage services to store personal data.
Your Privacy Rights
vc111 respects your right to understand and control how your personal data is used. Depending on your circumstances, you may be entitled to exercise the following rights in relation to your personal data held by vc111. To exercise any of these rights, contact our privacy team at [email protected] with the subject line "Privacy Request — [Your Username]".
Right of Access
You have the right to request a copy of the personal data vc111 holds about you. We will respond to verified access requests within 30 calendar days. We may ask you to verify your identity before releasing any data to prevent unauthorised disclosure.
Right to Rectification
If any personal data vc111 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Many basic account details can be updated directly from within your vc111 account dashboard without a formal request.
Right to Erasure
In certain circumstances, you may request that vc111 delete your personal data. This right is subject to vc111's legal obligations — for example, AML regulations require us to retain financial transaction records for up to 7 years, which takes precedence over an erasure request for that data.
Right to Restrict Processing
You may ask vc111 to temporarily restrict the processing of your personal data while a complaint or rectification request is being resolved, or where you object to processing but do not request full deletion. During a restriction, we may store but not actively use the relevant data.
Right to Data Portability
Where processing of your data is based on your consent or on the performance of a contract, and is carried out by automated means, you may request a copy of your data in a structured, machine-readable format (such as CSV or JSON) that can be transferred to another service provider.
Right to Object
You have the right to object to the processing of your personal data where vc111 relies on legitimate interests as its legal basis for processing. You also have an unconditional right to opt out of direct marketing communications at any time, without providing a reason.
vc111 will respond to all verified privacy rights requests within 30 calendar days of receipt. Where a request is complex or vc111 receives a high volume of concurrent requests, we may extend this period by a further 60 days, in which case we will notify you of the extension within the initial 30-day window. vc111 does not charge a fee for reasonable privacy rights requests.
Where vc111 is unable to fulfil a privacy rights request — for example, because doing so would conflict with a legal obligation or adversely affect the rights of another person — we will explain the reason for refusal in writing. You retain the right to challenge that decision by contacting our privacy team and requesting a manual review by a senior member of staff.
Data Security Measures
vc111 employs a comprehensive, layered approach to data security that encompasses technical, organisational, and procedural controls designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. The following measures form the foundation of vc111's data security programme.
Technical Controls
- 256-bit SSL/TLS encryption for all data transmitted between your device and vc111 servers
- AES-256 encryption for personal data stored at rest in vc111 databases
- Industry-standard cryptographic hashing (bcrypt) for all stored account passwords — passwords are never stored in plain text
- Two-factor authentication (2FA) available to all registered users via account security settings
- Automated intrusion detection and prevention systems (IDS/IPS) monitoring all inbound traffic
- Regular third-party penetration testing conducted by independent cybersecurity firms
- Web application firewall (WAF) protecting vc111.bet from common web-based attack vectors
- Strict role-based access controls limiting staff access to personal data on a need-to-know basis
Organisational Controls
- All vc111 staff with access to personal data are required to complete mandatory data privacy training upon onboarding and annually thereafter
- Confidentiality agreements are signed by all employees, contractors, and third-party processors before being granted access to any personal data
- A designated Data Privacy Officer (DPO) oversees vc111's compliance with this Privacy Policy and applicable data protection obligations
- Formal data breach response procedures are maintained and tested regularly, with defined escalation paths and notification timelines
- Third-party vendor security assessments are conducted before onboarding any new data processor
- Physical access to server infrastructure is restricted to authorised personnel only, with audit log trails maintained for all physical access events
- Internal data access audit logs are reviewed on a regular basis to detect anomalous or unauthorised access patterns
In the event that vc111 becomes aware of a personal data breach that is likely to result in a risk to the rights and freedoms of affected users, vc111 will notify affected users without undue delay and in accordance with applicable data breach notification obligations. Notifications will be delivered to the email address registered to the affected account and will include a description of the nature of the breach, the categories of data involved, the likely consequences, and the measures vc111 has taken or proposes to take in response.
Children's Privacy
vc111 does not knowingly collect, store, or process personal data from individuals under the age of 18. Age verification is a mandatory component of the vc111 Know Your Customer (KYC) process, and vc111 employs document-based identity verification to confirm that all registered users meet the minimum age requirement before any withdrawal is processed.
If vc111 discovers — whether through its own monitoring, a user report, or a parental complaint — that an account has been registered by or on behalf of a person under the age of 18, vc111 will:
- Immediately suspend the account and freeze any associated balance pending investigation
- Delete all personal data associated with the underage user as promptly as legally permissible
- Refund any deposits made by the underage user to the original payment source, minus any net gambling losses incurred during the period of underage use, in accordance with applicable regulations
- Retain a minimum record of the account closure solely for AML compliance and to prevent re-registration, as permitted under applicable data protection law
- Report the incident to relevant regulatory or law enforcement authorities where required by law
Parents and guardians who are concerned that a minor in their household may have accessed vc111.bet are strongly encouraged to use parental control software to restrict access to online gambling websites, and to contact vc111 support immediately at [email protected] if they suspect underage access has occurred. vc111 treats all such reports with the highest priority and strict confidentiality.
vc111 supports industry-wide responsible gambling initiatives and recommends that parents in Bangladesh make use of family-level internet filtering tools available through local internet service providers and mobile network operators, including those offered by Grameenphone, Robi, Banglalink, and Teletalk, to prevent minors from accessing gambling content online.
Updates to This Policy
vc111 reserves the right to update or revise this Privacy Policy at any time in order to reflect changes to our data processing practices, changes in applicable law, the introduction of new platform features, or feedback received from users. The "Effective Date" displayed at the top of this document and in the page hero indicates the date on which the current version of this Privacy Policy came into force.
Where a proposed change to this Privacy Policy is material — meaning it significantly alters the way in which vc111 collects, uses, shares, or retains your personal data — vc111 will provide at least 14 calendar days' advance notice before the revised policy takes effect. Notice of material changes will be communicated via:
- A prominent notice displayed on the vc111.bet homepage and within your account dashboard at the time of your next vc111 login
- An email notification sent to the email address registered to your vc111 account
- An updated "Effective Date" at the top of this Privacy Policy page
For non-material updates — such as typographical corrections, clarifications of existing provisions that do not alter their substantive meaning, or formatting improvements — vc111 may update this Privacy Policy without advance notice. The Effective Date will be updated in all cases to reflect the date of the most recent revision.
Your continued use of the vc111 platform after the effective date of a revised Privacy Policy constitutes your acknowledgement that you have reviewed the updated policy and your acceptance of the changes. If you do not agree with any material change to this Privacy Policy, you must stop using the platform and contact support to request account closure before the revised policy takes effect.
The current version of this Privacy Policy is always available at vc111.bet/privacy-policy. vc111 recommends that all registered users bookmark this page and review it periodically, particularly before making a deposit or submitting any sensitive personal information. If you have questions about how a specific change may affect your account or your data, please contact our privacy team at [email protected] before the effective date of the change.
Advance Notice
Material changes to this Privacy Policy are communicated at least 14 days in advance via email and on-platform notifications to your registered vc111 account.
Effective Date
The Effective Date at the top of this page is updated with every revision so you can always confirm whether you are reading the current version of the policy.
Acceptance by Use
Continued use of vc111 after a revised policy's effective date constitutes acceptance of the updated terms. No separate signature is required for non-material updates.
Privacy Questions
For questions about how an update affects your personal data or your rights, write to our privacy team at [email protected] at any time.
Your Data Is Safe — Now Enjoy the Platform
Now that you have reviewed the vc111 Privacy Policy, you can use the platform with full confidence. Explore cricket betting, live dealer games, esports, roulette, and slots — all in BDT via bKash, Nagad, and Rocket. 18+ only. Play responsibly.